One Hanes Place seemed like a good place to buy some much-needed panties and pick up a bra.
Customer service was super, and I received a refund promptly.
I ordered Barely There and Bali panties on sale: the $7.49 price tag was cut to $6 with an order of six.
I hate shoppng for undies. I prefer beige or nude; I never seem to be able to get the matched sets I want in my size at the sale price.
Ordering online seemed a fabulous way to get exactly what I wanted on sale and delivered to my door.
I have three Barely There bras that I love, so I decided to throw another in the shopping cart as well.
The first blip in the purchase process was my fault.
One lesson I want to pass onto you is to Check the Prices in the Sales Cart Carefully.
Either my order did not post at $6 a pair, or the merchant raised the price when it split the shipment into two pieces. The first four undies that arrived were billed at $7.49 -- not the promised $6.
The second obstacle to a satisfying transaction was not my responsibility.
You've probably read that outlet stores often sell cheaper-quality versions of name-brand products, if you have been a frugal shopper for a while.
The old saying, "You get what you pay for" seems true for this purchase.
The Barely There bra was not up to the quality of the three I purchased at a local department store.
Of course, those were nearly twice the cost.
The Bali panties were especially disappointing.
Bali is a brand-name with a good reputation.
The undies I received appeared too small. Of course, I could not try them on without breaking a seal that would make return impossible.
I can't blame clothing retailers online for not accepting returned packages of opened panties. I wouldn't want to purchase new underwear that someone had tried on, would you?
I also noticed that fabric-covered elastic around the legs curled in ways that made me wonder if it would cause trouble down the line.
One pair of panties was great. I could not keep it without paying the higher $7.49 price, however.
Providing return postage shows this merchant stands behind its product. I respect that.
If the initial shipping is returned, this online retailer will rate highly with me -- despite my personal disappointment.
The telephone customer service representative was extremely courteous.
She apologized for the price mix-up and promptly sent the postage-paid return ticket.
When it comes to online purchases, it's a nothing-ventured-nothing-gained situation if the merchant pays for shipping.
I'd love to hear from you if you have an experience to share about this seller. We do not need any highly personal details, and I will not publish reviews that are designed to titillate rather than inform.
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One Hanes Place: Customer Policies Unsatisfactory Not rated yet
My comment is not so much about the product as about One Hanes Place policies. I have never received an invoice before that did not show where the product …
One Hanes Place Has Some Terrific Buys Not rated yet
The Good: 1. I used to buy all my bras at Marshall's. That's where I found Bali Satin Tracings, which became my absolute favorite. Since you never …